FAQ - Frequently Asked Questions, including Sizing Charts

What sizes are in stock?

We stock sizes 16-24; however we often do have some 26 in stock and access to garments up to sz 28.

How can I be sure the product will fit me?

We advise that rather than relying on your traditional pant, jodhpur, jacket or shirt size, you choose via the measurements at your bust, waist and hips. For jackets, it's also a good idea to measure the length of your sleeve.

 

Rubenesque Rider

We've recently launched clothing under our own brand and we are super excited to be bringing this stock to you.

Rubenesque Rider Size Chart

House of Montar

House of Montar is a Danish brand that has become renowned worldwide for their fashionable, functional and quality clothing for riders. Their designers use the latest in fashion and technical materials to deliver innovative fashion for the modern equestrian!

 Montar Sizing Chart

 

 

Montar Jacket Sizing

 

 

Equetech

Equetech are a British brand, reknown for quality and traditional riding gear.
Equetech Sizing Chart
Kerrits
Kerrits are a well known and much loved brand from the United States, bringing out a fresh new range every season.
Kerrits Sizing Chart
Stickyseat
These are an office favourite (besides our own) at Ruby headquarters - we love the patented 'muffin top minimiser'.
Stickyseat Sizing
Fits
For a very long time Fits have been the standard to attain for quality, luxury and fit. We are very excited to be offering these to our Ruby Riders and are proud to be bringing you larger sizing in the new 2020 year.
Measuring for Chaps and Gaiters
Measuring for Chaps

Height Measurement
1. Place bare foot on the ground
2. Bend upper leg to 90˚ angle
3. Measure from floor to underside of upper leg (B)

 

Calf Measurement
1. While wearing breeches measure around the widest part of your calf (A)

Do you offer a layby service?
Absolutely - just select 'bank deposit' as your payment option at checkout then drop us an email and we'll pop the items on layby for you. Payments need to be made fortnightly and the layby paid in full within 8 weeks of purchase otherwise your layby will be cancelled and funds returned to you less fees we have incurred.
If something does not fit, am I able to return it?
PLEASE NOTE- NO RETURNS ON ITEMS PURCHASED IN OUR CURRENT CLEARANCE SALE. Not a problem, we offer a 14 day no questions asked return guaranteed where, if the items are returned to us unworn, with all tags attached and in original packaging we will refund, exchange or offer store credit. After 14 days and up to 28, we are happy to accept your return in the condition described above; however, we offer store credit only. We comply with all consumer statutory guarantees so don't worry if your item fails due to manufacturing issues after this date - we've got your covered! To process a return, please visit our returns page at https://rubenesquerider.myreturnscenter.com/
What do you offer in your mystery and subscription boxes?
Our mystery and subscription boxes are called 'A Stable Relationship' and we are incredibly proud of the effort that goes into sourcing and producing these. For all information about these boxes, please see the product description page for subscription boxes here and mystery boxes here..
What if my item is lost in the mail?
When an item is lost in the mail, we totally understand your concern and frustration which is why we've introduced flat fee 'Signature Upon Delivery' shipping for only $10.95 Australia Wide (excluding boots). This means that everyone has peace of mind as all items are signed for by you, the recipient. If your item does not get to you and Australia Post can not show a signature, your item will be refunded or replaced, no questions asked. We cannot, however, accept any claims for items that are signed for or Australia Post deems delivered. 
Why is boot shipping more expensive?
Boots are delivered in their boxes and therefore we are charged cubic weight for the item rather than actual weight. For some remote areas of Australia, this means that post can be as much as $65! As a small business, it's a little unsustainable for us to be covering that amount of post and we therefore ask you, the recipient, to share in the cost of covering post. You'll notice our flat fee boot post is pretty reasonable too!
Why are boots not kept in stock?
All our boots are sourced from overseas which means we're at the mercy of the exchange rate. For us to hold boots in stock means that we'd have to sell them at a much higher rate than what we do. Given that we can get boots in within 28 days (in most cases), we'd prefer to keep the costs down and pass that saving onto you and order in as needed. For this reason, we ask you to measure your legs very carefully as we do not offer refunds or returns for incorrect sizing. If in doubt of what size to purchase, we are more than happy to help out!