Equetech are a British brand, renowned for quality and traditional riding gear.
Kerrits are a well known and much loved brand from the United States, bringing out a fresh new range every season. Please go by the UK sizing as I believe the AU sizing listed is incorrect and the UK sizing is a correct representation of the sizes we are used to.
Measuring for Chaps and Gaiters
1. Place bare foot on the ground
2. Bend upper leg to 90˚ angle
3. Measure from floor to underside of upper leg (B)
1. While wearing breeches measure around the widest part of your calf (A)
These are an office favourite (besides our own) at Ruby headquarters - we love the patented 'muffin top minimiser'.
Do you offer a layby service?
Absolutely - just select 'bank deposit' as your payment option at checkout then drop us an email and we'll pop the items on layby for you. Payments need to be made fortnightly and the layby paid in full within 8 weeks of purchase otherwise your layby will be cancelled and funds returned to you less fees we have incurred.
If something does not fit, am I able to return it?
Yes, however, it must be in as new condition with tags and labels intact. postage paid by you.
What if my item is lost in the mail?
When an item is lost in the mail, we totally understand your concern and frustration which is why we've introduced flat fee 'Signature Upon Delivery' shipping for only $10.95 Australia Wide (excluding boots). This means that everyone has peace of mind as all items are signed for by you, the recipient. If your item does not get to you and Australia Post can not show a signature, your item will be refunded or replaced, no questions asked. We cannot, however, accept any claims for items that are signed for or Australia Post deems delivered.
Why is boot shipping more expensive?
Boots are delivered in their boxes and therefore we are charged cubic weight for the item rather than actual weight. For some remote areas of Australia, this means that post can be as much as $65! As a small business, it's a little unsustainable for us to be covering that amount of post and we therefore ask you, the recipient, to share in the cost of covering post. You'll notice our flat fee boot post is pretty reasonable too!
Why are boots not kept in stock?
All our boots are sourced from overseas which means we're at the mercy of the exchange rate. For us to hold boots in stock means that we'd have to sell them at a much higher rate than what we do. Given that we can get boots in within 28 days (in most cases), we'd prefer to keep the costs down and pass that saving onto you and order in as needed. For this reason, we ask you to measure your legs very carefully as we do not offer refunds or returns for incorrect sizing. If in doubt of what size to purchase, we are more than happy to help out!